Hi all again. After this month earned rest return to the fray with renewed strength and enthusiasm intact to achieve financial freedom.
Today, the Blog Millionaire, I would mention a case in point which I happened to Edreams this summer and clearly shows the significance of the title of this post: If you want to succeed in business is good to your customers . This is a very forgotten in company-client relationships but it seems to me fundamental. First of all I want to stress that it is a very precise and it happened to me, although it could be inferred that it is company policy. Well, let's not talk and go with our history.
had booked, with an advance of 2 months (early June), a double room in a spa hotel in Madrid for the month of August (we chose Madrid in August because we are in Valencia and we knew that there would be almost anyone, since most of Madrid '@ s who were on vacation would be on the beaches of Levante).
The choice of hotel we had done mainly for 2 reasons: location and the spa (essential to regain strength after sightseeing.) Not a bad plan, right? When doing this for Edreams you look that usually charge the amount in advance (at least appears as a charge on the card immediately made a reservation) something that we liked but what could happen?
One week we get reports from Edreams , kindly e-mail, which, for reasons of reform in the hotel, spa would not be available precisely week we had booked at the hotel. Oh, no! Exclaimed the two.
quickly call the hotel to confirm this incident and we confirmed it: the second half of August would be closed the spa (of course, as is August and will not take advantage because almost nobody for reform). Now what do we do? Call Edreams .
The person we listened attentively and patiently answered our complaints because if they were going to have spa (in August and Madrid) did not interest us because the hotel was one of the main reasons which made our choice and wanted to get the money to make another reservation in another.
By understanding our reasons attendant kindly told us that since it was a cause which was capable of offering that they had about the hotel (although it was not their fault and the hotel still accepted visits because the reform only affected the spa), decided to return the money.
My surprise was great. We did not have to yell or threaten that we would complain, or insult. Nothing. Simply agreed to our request. But what is this? An Internet company that returned the money? Needless to say, we appreciate the care provided by the team Edreams . is well born to be grateful and so I explained our history. At the final reserve at another hotel and spa (for ourselves, not using a Edreams as intermediary) and stay in Madrid was wonderful.
This is a clear example of how customers are won . If you want to succeed in business is good to your customers. If we once again find an interesting offer to go quietly I will trust Edreams , even charge me for the journey ahead.
I'm not naive, I know this has been achieved on the basis of much fighting for the rights of consumers but the fact that fair treatment is something that as a customer present, and future prospect, comforting and very reassuring.
A greeting.
0 comments:
Post a Comment